Customer Satisfaction

Customer satisfaction is the most important thing to us!!! We want you to absolutely adore your lashes and your experience with each and every technician at LASH. If for any reason you are unhappy with the results or anything at all, please contact us within 3 days ​so that we can schedule an appointment to fix any issues.

Late Policy

If you arrive late, we will do our very best to accommodate you however, time may not permit for us to honor your full service and your appointment may be shortened and/or rescheduled to ensure we are on schedule for our next client. If you arrive 30 minutes late or more we will need to reschedule your appointment so our technicians can provide you with the absolute best quality of work.

Cancellation Policy

For the courtesy of our technicians, and clients on a waiting list, we do ask for 24 hours advance notice to cancel or reschedule an appointment. Otherwise, a fee of 50% of the service may be charged to the client. Clients who do not notify us of a cancellation or no-show will be charged a fee of 50% of the service. Payment in advance may be required for those with a history of no shows or cancelled appointments without 24 hours notice.

Retail Products

Retail product purchases are a final sale. Should your product be damaged and or defected at the time of purchase, you may return it for store credit and/or direct exchange within 14-days with the original receipt.

Children Policy

For the safety of your children and as a courtesy to other clients we ask that you make childcare arrangements before your appointment. Our work is very detail orientated and involves an extreme amount of concentration and focus. Please understand this is for your safety and the safety of your children. We want to provide the most enjoyable and relaxing experience for everyone. We do not allow anyone under the age of 13.

Payment Policy

We accept VISA, MasterCard, debit and cash.

 

LASH has been created to be a relaxing and fun atmosphere for our guests and an enjoyable environment for our staff. We adhere to certain policies to benefit you, our clients and our valued team of professionals. We welcome you and will work hard to provide a great experience as we hope to become your favorite place to be.