POLICY
CLIENT SATISFACTION
Customer satisfaction is the most important thing to us! We want you to absolutely adore your lashes and your experience with each and every technician at LASH. If for any reason you are unhappy with the results or anything at all, please contact us within 3 days so that we can schedule an appointment to fix any issues. We do not offer refunds for work that has been done.
CANCELLATIONS
We take commitments seriously. Once we commit to an appointment with you we refuse any other inquiry. We will be prepared and waiting to dazzle you for your appointment. We will happily reschedule any appointments cancelled with in a 48 hour notice. Same day cancellations and no shows will be charged in full.
CHILDREN UNDER 13
For the safety of your children and as a courtesy to other clients we ask that you make childcare arrangements before your appointment. Our work is very detail orientated and involves an extreme amount of concentration and focus. Please understand this is for your safety and the safety of your children. We want to provide the most enjoyable and relaxing experience for everyone. We do not allow anyone under the age of 13.
LATE ARRIVALS
If you arrive late, we will do our very best to accommodate you however, time may not permit for us to honor your full service and your appointment may be shortened and/or rescheduled to ensure we are on schedule for our next client. If you arrive 30 minutes late or more we will need to reschedule your appointment so our technicians can provide you with the absolute best quality of work.
PAYMENT METHODS
We accept VISA, MasterCard, American Express, debit and cash.
LASH has been created to be a relaxing and fun atmosphere for our guests and an enjoyable environment for our staff. We adhere to certain policies to benefit you, our clients and our valued team of professionals. We welcome you and will work hard to provide a great experience as we hope to become your favorite place to be.
PRODUCT SATISFACTION
Retail product purchases are a final sale. Should your product be damaged and or defected at the time of purchase, you may return it for store credit and/or direct exchange within 14-days with the original receipt.